Knowledgebase

How It Works - Customer Facing:

Step 1: A Customer adds an item with FFL shipping associated to the shopping cart and proceeds to Checkout. They will be prompted to enter their zip code by this screen.

If a customer has multiple items in their cart, and the CloudCommerce store is set up to use Vendor Shipping, the customer will see separate shipping options for Non-FFL items, as well as FFL shipping for the FFL assigned item(s) as below:

step 2: After entering their zip code, a list of dealers around them will be displayed, as well as displayed on the map.

Step 3: Your customer can scroll through the list of dealers, and select the one they choose.

Step 4: Once selected, the customer will be notified that their order has been successfully updated and the new shipping address will be shown on their screen.

Step 5: The Customer can now continue on with the remainder of the checkout process normally. The Shipping for the FFL will be added to the customers address book, and noted as the shipping address on the order.

Step 6: The customer will continue on to the payment screen, order confirmation, and order success pages to complete the order. The customer has the ability to click a link next to the shipping type, which links to your shipping policy information pages, for any clarification needed on your FFL shipping policies and requirements.

How It Works - Admin Dashboard/Order Processing:

Step 1: Navigate to Dashboard > Store Information > Orders, then choose the order you would like to work with. Processing an FFL order is essentially the same as any other order process, with the difference is the shipping address reflects the chosen FFL dealers address for the entire order.

Step 2: If you submit the order to your supplier, the FFL address will be replaced with your store’s address. As most suppliers will not drop ship direct to the FFL by default. This can be modified as a custom request if your supplier allows it.

Step 3: Submit the order via the “Send to OBN”. Then receive the items into your store, and use the manage shipping labels feature to send the items to the FFL.

Notes on Operation:

• If FFL shipping items are included on an order and FFL address is selected at checkout, there will only be one shipping address in the customer's order for processing, which will be the selected FFL address. For example, if multiple items are on the order (firearm, ammo, holster, magazine) then all items will by default ship to the FFL address. After shipping the FFL item, you can adjust the address by editing the order manually. This is done to prohibit any confusion and simplify operation.
• Not all suppliers will drop-ship firearms or FFL regulated items, and for that matter some suppliers do not drop ship at all. Please check with your supplier for their policies regarding firearms drop shipping & order fulfillment.
• You, as the FFL Dealer, are responsible for maintaining and updating your own Valid FFL list. You are responsible for setting your own shipping policies. You are responsible for any incorrect firearms shipments. Be sure to verify any firearms orders meet any applicable laws before shipping. We do not suggest relying on a 3rd party such as your supplier to determine if the order is shippable or not.

Setup:

Step 1: Login into the admin of your website.

Step 2: Navigate to the shipping modules by scrolling down to Modules > Shipping > FFL Dealer Shipping.

Step 3:Click "Install".

Note: This link is subject to change

Step 5: Download the TXT version of the desired list and save it to your hard drive.

Note: You can modify this list after it downloaded to your computer but before it is uploaded to the site using a text editor or Microsoft Excel or similar.

Make any edits, additions, or subtractions. Many dealers will modify this list to match a set of existing hard copy FFL’s they have in possession and have verified. Save the modified file to your computer. When saving, be sure to save it as a Tab Delimited Text File. (.txt Tab Delimited)

Step 6: Back in the admin panel, click on the text “Click here to upload/view Federal Firearms Licensees”.

Step 7: Click the “Upload New FFL Dealer List”.

Step 8: Click Choose file. Then find desired file on your computer, and click “Open”.

Step 9: Click Insert.

Depending on your browser, you will see a rotating icon at the top of your screen, near the page title, and an upload status near the bottom left.

Note: This may take a few minutes to upload depending on the size of the file.
After Uploading, you will see the new new list in the system.

If you have uploaded multiple lists, they will show here and can be managed here. For example when you upload a newer list, just highlight the old list and click delete to remove it.

Note: If your file will not upload, please contact the CloudCommerce support team. It is likely an issue of enabling permissions for this module for you by one of our Admins.

Need help? Have questions or don't have the time? Be sure to give us a call at 800.699.0820. We are here to help. You can also bring up any issues by using our ticket system. Hope this tutorial was helpful.