Some features of our software are reserved for higher tiers of service. A detailed list of the features you should have available to you with your level of service is available here:
http://www.cloudcommerce.org/cloudcommerce-ecommerce-feature-list/
Every once in a while, while setting up a new customer a member of our team may forget or miss an approproate check box for services for your level. Have no worries if you get a message saying you need to call in to get access. Just give our support team a call, create a ticket, or instant message us, and we can usually take care of this quickly for you. It is just a matter of us checking a few boxes to allow access to certian files.
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