Knowledgebase

Email Templates

Email templates allow retailers to customize the content and layout of emails automatically sent to customer. These emails can be triggered by a new account being set up, an order being created or a customer requesting a new password for their account.

Step 1: Navigate to Dashboard and navigate the menu on the left side of your screen down to Modules > Email Templates. See in image below:

step 2: Select the desired email you would like to edit.

Step 3: Click Edit.

At this point you will have a list available variables. They relate to different information either for your site or the customer's information

{FIRST_NAME}  - Customer’s First Name
{LAST_NAME}  - Customer’s Last Name
{DISCOUNT_COUPON} - An optional signup coupon defined in Configuration > My Store
{GIFT_VOUCHER} - Optional Gift Voucher defined in Configuration > My Store
{TITLE} - Mr or Ms, depending on gender
{GIFT_VOUCHER_AMOUNT}  - Amount for Gift Voucher offer defined in Configuration > My Store
{DISCOUNT_COUPON_AMOUNT} - Amount the signup coupon is worth (% or dollar amount)
{STORE_NAME}  - Name of your store as defined in Configuration > My Store Options
{STORE_OWNER}  - Name of the store owner as defined in Configuration > My Store Options
{STORE_OWNER_EMAIL} - Contact email as defined in Configuration > My Store Options

Step 4: Edit the text as you see fit. The ability to use HTML is available so the email can look as fancy or plain as you would like.

Step 5: Click Save to commit your changes.

Need help? Have questions or don't have the time? Be sure to give us a call at 800.699.0820. We are here to help. You can also bring up any issues by using our ticket system. Hope this tutorial was helpful.